Warranty Information

 

1. Now That You Have Received Your New Genset –  What do you need to do?

 

After you’ve gotten our generator please read the operation manual carefully. A User’s Manual comes with each generator.  

 

The Detailed Installation, Operation, Maintenance, and repair guides will be useful in the proper care of your generator.

 

A Certified Generator Technician must perform the installation and commission of generators for manufacturer's warranty purposes.

 

NOTE: electricians, 3phase or otherwise are NOT RECOGNIZED as certified generator installation and maintenance technicians. 

 

2. Manufacturers Warranty - 12 Month or 1000 Hours Warranty as determined by the amount of time displayed on the generator operation manual hour meter. The only warranty which will apply to the products sold by Carib Generators/Prochem Bahamas is the warranty made by the manufacturers. Carib Generators/Prochem Bahamas representatives are without authority to alter or change the manufacturer's warranty terms.

3. Exclusions To Manufacturers Warranty

This warranty does not extend to parts affected by accident and/or collision, corrosion or rust, normal wear, wrong fuel type or fuel contamination, use in an application for which the product was not designed, unauthorized service, or any other misuse, neglect, incorporation or use of unsuitable attachments or parts. Unauthorized alteration or any cause other than defects in material or workmanship of the product will not be covered under the warranty.

 

4. Disclaimer of Consequential Damage and Limitation of Implied Warranties

We disclaim any responsibility for the loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage. Any implied warranties are limited to the duration of the written limited warranty.

 

5. To Obtain Manufacturers Warranty Service or Support

If you suspect or encounter a problem with your product you are required to contact us. Telephone support is available from manufacturers, however, you may be directed to contact their support staff directly by e-mail. Please use our contact form or contact us at info@caribgenerators.com. This is your primary contact for warranty service. You will be directed as deemed necessary to our manufacturers for live or email support.

 

6. Shipping and Delivery

All products are shipped from our facilities in factory new condition. You are responsible for the transportation from our facilities to your final destination. You may make your own shipping arrangements or use a known and reputable company we regularly ship with at a discounted rate. If you choose to use our method, we will follow up with the shipping company and provide tracking details as available.
We ship all our products in factory new condition. We expect them to arrive in the same condition as they left our facilities. Upon receipt of the order, the purchaser/recipient is required to open the packaging and inspect the shipment thoroughly and completely for any possible damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted on waybill or other shipping documents by the customer. Failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in good order and condition and free from any defect or non-conformity. If there is significant damage resulting from mishandling of goods by the shipping carrier, the customer is hereby asked to refuse the shipment. Additionally, The customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product. In the event of shipping loss or damage, it is the sole responsibility of the purchaser to file an insurance claim. We will offer all necessary assistance to the purchaser for that purpose. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded under the terms of any return, warranty and/or insurance policy.

 

7. Return & Refund Policy

All generator sales are final. Consider a generator purchase as if it was a motor vehicle. The moment it leaves our facilities it depreciates in value as it does with any use. If we are compelled to accept a return, it will be subject to a 30% stocking fee. It must be in original condition. The shipping and handling charges are non-refundable.